Q

Why do I receive a ‘Source directory does not exist’ error when using the Directory Scanner component (as a step or as a trigger) to move a file that is located on another server (remote access)?

A

When Magic xpi is installed as a service, and you want to work remotely (with Directory Scanner or any other component), you should verify that:

1. The remote directory permissions are set correctly.

2. This directory is accessible remotely from the Magic xpi machine.

If both of these requirements have been verified, you should then check the Magic xpi service configuration. The Magic xpi service should be configured with an Account and not a local Log On. (Note that, by definition, a service that is configured with a local Log On is limited to local activities only.)

You need to create a new designated user, grant that user the required rights, and use this user in the service configuration. Log on with this user to the system to start the service. Make sure you do not log out from the system when you are logged as this user.